Return and Refund Policy

Last Updated: October 2026

Thank you for choosing 2nd Nikah (www.2ndnikah.com), an enterprise matrimonial service operated by 2ndnikah (Trade License: TRAD/DNCC/025984/2024, Dhaka-1100, Bangladesh). This Return and Refund Policy outlines the terms governing our digital membership subscriptions and billing dispute resolution.

1. Nature of Digital Matrimonial Services

2nd Nikah provides online digital matchmaking, profile discovery, and matrimonial networking services. Upon successful payment through our secure payment gateway partner (SSLCommerz), the customer receives immediate, automated digital activation granting premium privileges (e.g. expressing direct interest, sending secure messages, and exchanging verified contact details).

2. General Refund Terms

Because membership plans provide immediate and unrestricted digital access to our candidate database upon purchase, payments are generally non-refundable once the account has been upgraded and the membership features have been actively utilized.

3. Eligible Circumstances for Refund

We review refund requests on a fair, case-by-case basis under the following verified conditions:

Technical Activation Failure: If payment was successfully debited from your card/mobile wallet via SSLCommerz, but your membership plan failed to activate due to a technical server error, and our technical support team is unable to resolve the issue within 24 hours.
Duplicate or Accidental Multiple Charges: If you were accidentally charged more than once for the same membership plan during a single checkout session due to gateway or connection latency. The duplicate amount will be refunded in full.
Immediate Cancellation (Unused Service): If you submit a cancellation and refund request within 24 to 48 hours of purchase, provided that no direct communication, proposal requests, or contact reveals were initiated during that period.

4. Standard Refund Timeline (7 to 10 Working Days)

Once an eligible refund request is approved by our billing department, the refund transaction will be initiated immediately through the SSLCommerz gateway system.

⏱️ Refund Settlement Timeline: Approved refunds will be credited back to the customer's original payment source (Visa, Mastercard, bKash, Nagad, Rocket, or Bank Account) within 7 to 10 working days, adhering to standard interbank clearance and gateway settlement schedules.

5. How to Submit a Refund or Dispute Request

If you believe you are entitled to a refund or encountered an erroneous charge, please reach out to our dedicated support desk with the following information:

Registered Member Email Address & Mobile Number
SSLCommerz Transaction ID (Tran ID) from your payment confirmation SMS/email
Date and Exact Amount Paid
Reason for the refund request

Merchant Organization: 2ndnikah

Trade License Number: TRAD/DNCC/025984/2024

Registered Office Address: Dhaka-1100, Bangladesh

Customer Support Email: 2ndnikahsupport@gmail.com

Website: https://www.2ndnikah.com